### About Our Products

**Q: What is your silver jewelry made of?**
A: We use high-quality 92.5% sterling silver (S925) as our base metal. To ensure a premium, lasting finish, the surface is professionally plated with either Rhodium or 18K gold.

**Q: Are your products safe for sensitive skin?**
A: Yes, absolutely. All of our jewelry is 100% hypoallergenic, lead-free, and nickel-free. We strictly utilize skin-safe, top-grade materials suitable for daily wear.

**Q: Can I order custom jewelry for my brand?**
A: Yes! Jimmy Jewelry Factory specializes in OEM/ODM one-stop solutions. We provide custom prototyping and private label services tailored to your brand's unique designs.

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### Orders & Shipping

**Q: Where do you ship from?**
A: All orders are manufactured and shipped directly from our production facility in China to ensure strict quality control and competitive pricing.

**Q: How long does shipping to the US take?**
A: Standard shipping to the United States typically takes 10–12 business days. Tracking information will be provided as soon as your order is dispatched.

**Q: How will my order be packaged?**
A: Each piece is safely packed in standard protective packaging, accompanied by a complimentary premium brand polishing cloth and jewelry bag.

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### Our Guarantee

**Q: What is your return and refund policy?**
A: We stand behind our craftsmanship and offer a "Refund Only, No Return Required" policy for quality issues within 30 days. Your satisfaction and risk-free sourcing experience are our top priorities.

**Q: How can I contact support for custom inquiries?**
A: We generally respond to all business inquiries within 24 hours. Feel free to contact us via:
• Email: jimmys925@jimmyjewellry.com / maca.jimmy@gmail.com
• WhatsApp: +86 13923801446